Skip to main content

Good Evening!

Account Features

Banking to fit your lifestyle.

When you bank with Pioneer, you gain access to many innovative product features to help you stay in control of your finances.

Watch these brief tutorials on some of the products Pioneer has to offer. For more assistance with any product, stop into one of our convenient locations, and speak with a branch representative today!

Find a branch near you

Online Banking & Bill Pay

  • Track balances and activity for all accounts.
  • Transfer funds between accounts.
  • View images of checks and statements.
  • Download data into accounting software with one click.
  • View and pay your bills quickly from one web site.
  • Schedule transactions and payments in advance.
  • Save on postage and reduce paper waste.

Read our Terms & Conditions - Retail

For additional Bill Pay questions, please call 518.730.3000.  

Watch the following demo video for more information on Online Banking & Bill Pay:

Mobile Banking & Bill Pay

A complete range of secure banking transactions – right-sized for your smartphone

To get started:
1. Make sure you’re enrolled in Online Banking, if not,
Sign-up now for online banking
2. Download the correct app for your device
Apple App Store Google Play Store
3. Launch the app, enter your user ID/password and answer security questions
4. Enter your mobile telephone number and sign-on

Features

  • Check your account balances
  • Pay your bills
  • Securely transfer money between Pioneer Bank accounts
  • See recent transactions and review account history
  • Search for transactions by check number, amount or date
Watch the following demo videos for more information on Mobile Banking:

* Bill Pay may not be used to pay the IRS, state & local taxing authorities, government agencies or court ordered payments. Other payments may be excluded.

Your mobile service provider may charge you fees for text messages and data. Pioneer Bank does not currently charge for this service.

Text messaging frequency depends on your service selections. To cancel Pioneer Mobile Bank text messaging services at any time text STOP to 79680 from your mobile device. For help, text HELP to 79680 or calls us at (888) 231-9077. Message and Data Rates May Apply. AT&T, T-Mobile, U.S. Cellular, Sprint, Verizon Wireless, MetroPCS, Cricket. 

iPhone® and iPad® are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple Inc. Android™ is a trademark of Google Inc. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

Text Banking

To get started:
1. Log in to Pioneer’s Online Banking service
2. Click the "Self Service" tab and select "Alerts"
3. A new screen will open and you'll select the "Go to Mobile Banking" link
4. A new screen will open and  you'll select the "Text Banking: Activate Now" link
5. Enroll your mobile phone using your phone number and you will receive an Activation Code
6. You’ll receive a text message from 79680 (Pioneer’s short code)
7. Reply to that text message with the activation code you received
8. You’re all set! Use the text commands below to get the information you need

Receive account alerts, set up through Online Banking Text Commands

Text us at 79680 with any of these commands
Text us…and we’ll text you back.

  • B Your account balances
  • H Recent transaction history
  • C A list of Text Banking commands
  • L A link to log in to Mobile Web Banking
  • R How to recover your Pioneer Mobile Bank activation code
  • HELP Help for Text Banking
  • S How to stop all Pioneer Bank text services

 

Watch the following demo videos for more information on Text Banking:

 

Your mobile service provider may charge you fees for text messages and data. Pioneer Bank does not currently charge for this service.

Text messaging frequency depends on your service selections. To cancel Pioneer Mobile Bank text messaging services at any time text STOP to 79680 from your mobile device. For help, text HELP to 79680 or calls us at (888) 231-9077. Message and Data Rates May Apply. AT&T, T-Mobile, U.S. Cellular, Sprint, Verizon Wireless, MetroPCS, Cricket.

iPhone® and iPad® are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple Inc. Android™ is a trademark of Google Inc. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Re-search In Motion Limited and are registered and/or used in the U.S. and countries around the world. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

Telephone Banking

Telephone Banking lets you manage your money:

  • Check your current account balances.
  • Transfer money between eligible accounts.
  • Make Pioneer loan payments from your Pioneer Bank deposit account over the phone.**

Call Telephone Banking at 1.844.892.3086:

  • Press 1 for information on an existing account, including deposit accounts, loan accounts, transfers and loan payments
  • Press 2 for general bank information including hours and locations
  • Press 3 To report a bank ATM or debit card lost or stolen
  • Press 4 If you are a merchant calling to verify a check

 

**You can access account information, transfer money between statement accounts, and make payments to Pioneer Bank loan accounts using Telephone Banking. Access is subject to verification by using your user ID and an access code. By law, you can only make six (6) preauthorized withdrawals or automatic transfers each month from your statement savings or money market account(s). All transactions are subject to verification and availability of funds. Transferred funds will be available immediately if the transaction has taken place during business hours; Monday – Friday 9:00am – 8:00pm EST. Transactions completed after business hours will be available on the next business day. If you are using a rotary phone, a bank operator will assist you during work hours: Monday - Friday 8:00am - 7:00pm EST and Saturday 8:30am - 1:30pm EST. Some services may be unavailable after 1:00am EST weeknights due to system updating. Funds transfers are available to statement account holders only (checking, statement savings, consumer loans and mortgages.) Preauthorized payments to third parties and ATM services are not permitted with any passbook savings accounts. If you have any questions regarding your account information, please call the Pioneer Bank Customer Care Center at 518.730.3000.

Mobile Check Deposit

Mobile Check Deposit makes check deposits fast and easy:
  • Deposit most domestic checks, up to the item number and dollar amount limits specified in terms and conditions (Mobile Check Deposit is not valid for money orders, foreign items, savings bonds or third party checks).
  • Endorse your check "for mobile deposit only" with your account number and signature.
  • Photograph the front and back of your check, and submit it through the Mobile App.
  • You'll receive a confirmation email upon receipt and a second email with deposit status.

People Pay

To start sending money now, follow these steps:

The first time you use People Pay you will need to complete a short enrollment process by entering your email, phone number, and date of birth when prompted, but after that, you’ll just go through a three-step process for future payments.

Step 1: Sign in to Mobile 
Step 2: Click on the People Pay option
Step 3: Enter your recipient’s contact and payment information

Fees vary based on the type of payment that will be sent and are presented for your approval when you submit the payment. Your recipient will receive an e-mail or text alert with instructions on how to claim the money you sent.

If you’re looking for an easy way to pay people, get started with People Pay today.1

1. Requires enrollment in Pioneer’s Online Banking and Mobile Banking.

Personal Finance

Have all of your accounts in one place through Online Banking or your Mobile App. You can monitor transactions every time you login, categorize your spending, set up alerts to notify you of low balances or upcoming payments, and much more with Pioneer's Personal Finance.

Your transactions are automatically divided into budget categories. Detailed, yet easy to understand graphs and tables track your income and spending so achieving your financial goals is easier than ever. Prioritize your debts to pay some off faster than others. You'll even be able to see how quickly that debt goes away with extra payments each month.

  • Link external accounts to view in one location
  • Categorize transactions
  • Set up budgets and understand your spending
  • Receive alerts for low balances and payment notifications
  • Establish goals and view spending trends

Learn more about Personal Finance

Pocket Change

Watch Your Savings Add Up With Pocket Change

Start saving today by enrolling in our Pocket Change program. Each purchase made using your Pioneer Bank debit card will round up to the nearest dollar and the balance - your Pocket Change - will automatically be transferred to your Pioneer Savings account.

It's so easy to start saving for your next vacation, a special occasion, or that perfect gift!

How It Works:

  • Participation is free with eligible Pioneer Checking and Savings accounts*
  • All purchases made using your debit card will round up to the nearest dollar
  • All Pocket Change is added together at the end of each day, and transferred into your savings account
  • Pocket Change will not overdraft your account

Speak to a Branch Representative today and start your journey to savings made simple.

Learn More About Pocket Change

*Enrollment in the Pocket Change program is free with eligible Pioneer Checking and Savings accounts. Checking account terms and conditions apply, including applicable fees. See checking account terms and conditions for more information.

Card Controls & Alerts

Forgot your card at a restaurant? Simply turn off your card. Once you retrieve it, turn it back on. Card Controls & Alerts with Pioneer makes managing your card simple, stress free, and puts you in control.

  • Turn your card on and off
  • Set notifications for card activity
  • Control where your card is used (gas, retail, etc.)
  • Block international transactions
  • Set spending limits and more!

Card Controls & Alerts' user-friendly interface allows you to change your card preferences with a click of a button. What's more convenient than that?

Watch the following demo videos for more information on Card Controls & Alerts:

Virtual StrongBox





> Read our Terms & Conditions - Retail

> Bill Pay may not be used to pay the IRS, state & local taxing authorities, government agencies or court ordered payments. Other payments may be excluded.

>Your mobile service provider may charge you fees for text messages and data. Pioneer does not currently charge for this service.

>Text messaging frequency depends on your service selections. To cancel Pioneer Mobile Bank text messaging services at any time text STOP to 79680 from your mobile device. For help, text HELP to 79680 or calls us at (888) 231-9077. Message and Data Rates May Apply. AT&T, T-Mobile, U.S. Cellular, Sprint, Verizon Wireless, MetroPCS, Cricket. 

>iPhone® and iPad® are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple Inc. Android™ is a trademark of Google Inc. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Re-search In Motion Limited and are registered and/or used in the U.S. and countries around the world. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

> Click here for People Pay agreement and disclosures.

Apple Pay is available on iPhone® 6 and 6 Plus with the installation of the iOS 8.1 update. The newest models of the iPad® (iPad Air® 2) and the iPad mini 3™, and Apple Watch that is paired either with their iPhone 5, 5c, 5s, 6 or 6 Plus are also able to use Apple Pay.

> Android Pay is available for any NFC-enabled Android device running KitKat 4.4 or higher.
> Samsung Pay is available on Galaxy S6 edge+, Galaxy Note5, Galaxy S6 edge, Galaxy S6, and Galaxy S6 active through AT&TTM, T-Mobile®, Sprint®, US Cellular®, and Verizon®.

> iPhone® and iPad® are registered trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay is a trademark of Apple Inc. Android™ is a trademark of Google Inc. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

> Telephone Banking: You can access account information, transfer money between statement accounts, and make payments to Pioneer Bank loan accounts using Telephone Banking. Access is subject to verification by using your user ID and an access code. By law, you can only make six (6) preauthorized withdrawals or automatic transfers each month from your statement savings or money market account(s). All transactions are subject to verification and availability of funds. Transferred funds will be available immediately if the transaction has taken place during business hours; Monday – Friday 9:00am – 8:00pm EST. Transactions completed after business hours will be available on the next business day. If you are using a rotary phone, a bank operator will assist you during work hours: Monday - Friday 8:00am - 7:00pm EST and Saturday 8:30am - 1:30pm EST. Some services may be unavailable after 1:00am EST weeknights due to system updating. Funds transfers are available to statement account holders only (checking, statement savings, consumer loans and mortgages.) Preauthorized payments to third parties and ATM services are not permitted with any passbook savings accounts. If you have any questions regarding your account information, please call the Pioneer Bank Customer Care Center at 518.730.3000.

Personal Finance

Easily Control Your Money

With Pioneer's Personal Finance tool, you can take control of your money by setting goals, creating budgets, and tracking spending and savings. Organize and visualize your finances with this free tool from Pioneer.

Learn More

Subscribe to our newsletter

This field is required
Please enter a valid email address (name@website.com)

External Link Disclaimer

Pioneer has no control over information at any site hyperlinked to or from this Site. Pioneer makes no representation concerning and is not responsible for the quality, content, nature, or reliability of any hyperlinked site and is providing this hyperlink to you only as a convenience. The inclusion of any hyperlink does not imply any endorsement, investigation, verification or monitoring by Pioneer of any information in any hyperlinked site. In no event shall Pioneer be responsible for your use of a hyperlinked site.

If you "Continue", the link will attempt to open a new window. If it is unable to, the link will open in the current window.

Continue ×