Contact Us

We're here to help whenever you need us.


We have dedicated teams in Banking, Insurance, Benefits Consulting, HR Consulting, and Wealth Management. If you have a specific question regarding our products or services, we encourage you to contact the appropriate team directly. You can find their contact information below or call us at one of our locations.

Customer Care Center: 518.730.3000

  • Monday - Friday 8:00am-7:00pm
  • Saturday 8:30am-1:30pm (excluding holidays)

Telephone Banking: 1.844.892.3086
To Report a Lost or Stolen Card: 1.800.500.1044

Division Contacts:

  • Business Banking: 518.249.4357 (518.BIZ.HELP)
  • Employee Benefits Division: 518.730.3408
  • HR Consulting Division: 518.730.3290
  • Insurance Division: 518.730.3200
  • Pioneer Wealth Management: 518.730.3140

If you prefer to send a message, you can use the contact form below. Please provide as much detail as possible so our team can best assist you. As a reminder, when contacting Pioneer through this form, please do not include full account numbers or any other personally identifiable information.

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