Covid-19 Update Center

Due to the rising number of COVID cases, certain branches may temporarily close or offer drive-thru service only. Pioneer is making every effort possible to minimize closures and offer alternative options to serve your financial needs.

At this time, all branch lobbies are open.

To minimize wait times in the branches, customers are encouraged to call ahead to make an appointment, continue utilizing our drive-up windows and ITMs, as well as access our secure eBanking tools to pay bills, make deposits, transfer funds, and manage your finances virtually.

If you have not already enrolled in Online Banking, we provide a simple online enrollment process that takes only a few moments.

As always, our Customer Care Team is also available to assist you at 518.730.3000.

Assistance for Customers

Our Branch and Customer Care Teams are skilled and ready to assist you, and we have empowered our staff to support your specific needs. Should you have questions regarding your account, online resources, or are experiencing a financial difficulty, contact a Branch or our Customer Care Team at 518.730.3000 for assistance.
If you are experiencing financial difficulties as a result of COVID-19 that are preventing you from making a mortgage payment, please contact a Branch or our Customer Care Team at 518.730.3000 to discuss your eligibility for a forbearance of your mortgage payments for up to 90 days. Pioneer is implementing this measure to alleviate the adverse impact of the coronavirus on consumers that can demonstrate financial hardship, based upon one of the following:
  • Unemployment or a reduction in hours that is due to COVID-19;
  • Inability to work due to caring for your children who are home due to mandated school closure.
If you meet any one of the criteria listed above or have questions about your eligibility, please contact Customer Care at 518.730.3000 or email for an application, which will outline guidance on how to apply, time frame, and what documentation may be necessary to process your application.
Our team is here to assist you should you need additional information. Please reach out to your Pioneer Relationship Manager, a Branch representative, or give our Customer Care Team a call at 518.730.3000 to be directed to our business banking team.

Stay Vigilant

Please know that Pioneer will never request your confidential information through email or social media. Contact us to verify any email or social media requests or activity where your confidential information is being requested. Never send any account information in a private message through social media, even to us.