Welcome to Business+

Introducing an enhanced business banking experience.

In an effort to provide the best banking experience, our Online Banking platform is being upgraded to Business+, which includes several new enhancements and features in a streamlined platform. Explore more information on the new benefits and review answers to commonly asked questions below.

Benefits:

Business+ offers a range of enhancements to improve your banking experience:
  • ACH Positive Pay: Detect and prevent ACH fraud by monitoring account activity, setting filters and blocks, and receiving alerts about ACH debit activity.
  • Payee Verification: Verify the payee’s name in addition to issued check number, and dollar amount presented on a check for payment.
  • Full Account Reconciliation: Reconcile credits, debits, and outstanding items against balances within the online banking system.
  • Company Alerts: Reduce the risk of fraud, by staying on top of account, transaction, and user activity with company alerts and messages.
  • Dual Control: Add an extra layer of security by requiring two authorized individuals to approve certain transactions.
  • Customizable Dashboards: Customize the layout of the panels within the platform to fit your preference on how account information is displayed.

Important Dates

  • Monday, March 24th: Business+ Preview Period Begins
  • Thursday, April 3rd: Business+ Preview Period Ends
  • Friday, April 4th: Current Online Banking Platform Deactivated
  • Monday, April 7th: Business+ Launches
 

Have questions, or need help?
For assistance, contact the Cash Management Department at 518-730-3250 or email cashmanagement@pioneerny.com. We appreciate your business and are confident you’ll enjoy the new features of Business+.

 

Frequently Asked Questions


Business+ will be going live to all users on April 7th at 8:00 AM. A two-week preview period will be offered from March 24th – April 3rd to preview the new platform. Users will need to transact in the old Online Banking platform until it goes offline on April 3rd at 6:00 PM.
To log in, users should visit the pioneerny.com homepage, and select “Login” from the top navigation. In the sidebar, you can then select “Login to Business+”. Please keep in mind if you have bookmarked or saved a shortcut to the old Business Banking platform, you will need to set up a new link as it has changed.
Yes, a representative from Pioneer will reach out with your new login URL for Business+, as well as your new Company ID, User ID, and temporary password.
Yes, your existing templates will be transferred into the new Business+ environment. However, recurring, scheduled transactions will not transfer over to the new platform. To avoid any disruptions with scheduled transactions, we recommend printing all scheduled transfer details from the current system prior to when the platform goes offline on April 3rd at 6:00 PM, so they can be re-established in Business+ on or after April 7th.
Yes, basic administrator alerts will transfer over to Business+. However, custom alerts will need to be re-established in Business+, which we recommend doing during the preview period.
No, you will need to continue to transact in the current Online Banking platform until it goes offline on April 3rd at 6:00 PM. Beginning April 7th at 8:00 AM you will be able to transact within the new Business+ platform.
The new environment will have the last 90 days and begin building history when you start using it on April 7th. If you require old statements, please feel free to reach out to the Cash Management Department at any time for assistance by calling 518-730-3250 or emailing cashmanagement@pioneerny.com.
Administrators will need to continue transacting in the old Online Banking platform until it goes offline on Friday, April 4th at 6:00 PM. After that time, transactions will need to be completed when Business+ goes live on April 7th at 8:00 AM.
For questions regarding the Business+ platform we encourage you to reach out to our Cash Management Department at any time for assistance by calling 518-730-3250 or emailing cashmanagement@pioneerny.com. For general questions, we encourage you to reach out to your Relationship Manager.