Website Accessibility

Pioneer is consistently working to enhance our site as well as increase accessibility for all of our users. Our Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).

Pioneer's Corporate Principles for Accessible Banking

  • We are committed to treating all individuals, disabled or not, with dignity and respect. We offer everyone the same or equivalent access to products, services and facilities.
  • We prohibit discrimination, retaliation, coercion, interference, intimidation or any other action against individuals with disabilities.
  • We encourage accessible banking through a variety of tools and services that we offer.
  • We support the use of mobility devices and service animals in our branch locations.
  • We listen to the concerns and needs of our customers and provide accommodations accordingly.
Pioneer's Customer Care Center: 518.730.3000 

Banking On-The-Go

With branches conveniently located throughout the Capital Region, Pioneer Bank offers many drive-up banking services, Interactive Teller Machine (ITM), and talking ATM with Braille.

Improve Your Screen Reader Experience

Keep your technology up to date: Keep your devices running with the latest versions of assistive technology, operating systems, and Pioneer apps.
Adjust font sizes: Through your browser and device settings, resize your screens content for optimal reading.
Heading Navigation: Use the page headings and drop down menus to easily skim through content to find your specific topics. 

Online Banking Requirements

Windows 7 or higher
  • Internet Explorer layer 11 and higher
  • Firefox layer 51 and higher
  • Chrome layer 56 and higher
  • Edge layer - Windows 10 and higher
Mac OS 10.9 or higher
  • Safari layer 10 and higher
  • Chrome layer 56 and higher
Mobile banking requirements
  • Apple - iOS 8 or higher
  • Android 4.0 or higher
  • Windows 10 or higher
You will need internet access for your default browser(s) included by your mobile device manufacturer or the latest Pioneer app compatible with your device.