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Pioneer Personal


Pioneer | Personal | Insurance | Hero

Protect what matters most.

Having insurance is more than a security feature, it's comfort in having proper coverage. Protecting yourself and your family with the right coverage can mean a strong and secure future.

Our experienced team is here so you can feel comfortable when the unexpected occurs. We'll work with you to find the best option available from our long list of trusted providers with the most cost-effective solution for you and your family.

For more than 60 years, the insurance professionals at Pioneer have been dedicated to protecting what matters most to our clients, while offering convenient, local, and personalized service.

Speak with a representative today to find out why so many Capital Region individuals and families choose Pioneer for their Insurance needs.

Insurance Solutions from Pioneer

  • Homeowners/Renters
  • Condominiums
  • Mobile Homes
  • Secondary Residences/Camps
  • Motor Homes/Recreational Vehicles
  • Watercraft/Boats
  • Valuable Articles
  • Automobiles
  • Motorcycles
  • Umbrella

To speak to an insurance representative, please call 518.730.3200.

Make a payment or report a claim directly through your carrier, either by phone at 518.730.3200 or via the insurance company’s website. See contact information below.

Payments & Claims


ProviderContact Information

Adirondack Insurance Exchange
Claims: 877-629-8003

Claims: 800-252-4670

Claims: Auto - 800-527-3907
Claims: Other than Auto - 800-274-7865 

 National General (formerly GMAC)
Claims: 800-325-1088 

Claims: 822-628-0250  

Payments: 866-665-4992
Claims: 800-892-8877 


 National Grange/Main Street America
Payments: 800-611-0958
Claims: 877-425-2467 

 New York Mutual Underwriters  

Claims: 800-776-4737 

Security Mutual 

Home & Auto Claims: 800-252-4633
Business Claims: 800-238-6225 


Useful Links 

New York State Home Page

NYS Department of State - Division of Corporations

NYS - Department of Motor Vehicles

 NYS - Insurance Department

 NYS - Workers' Compensation Board

 Independent Insurance Agents & Brokers of New York, Inc.

 Professional Insurance Agents of New York

Insurance products are offered through Anchor Agency Inc., a wholly-owned subsidiary of Pioneer Bank.

Not FDIC Insured. Not Bank Guaranteed. Not a Bank Deposit. Not Insured by any Government Agency. May Go Down in Value.

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External Link Disclaimer

Pioneer has no control over information at any site hyperlinked to or from this Site. Pioneer makes no representation concerning and is not responsible for the quality, content, nature, or reliability of any hyperlinked site and is providing this hyperlink to you only as a convenience. The inclusion of any hyperlink does not imply any endorsement, investigation, verification or monitoring by Pioneer of any information in any hyperlinked site. In no event shall Pioneer be responsible for your use of a hyperlinked site.

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