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COVID-19 Update Center

Branch Lobbies Now Open

Masks are required for unvaccinated and immunocompromised individuals.

To minimize wait times in the branches, customers are encouraged to call ahead to make an appointment, continue utilizing our drive-up windows and ITMs, as well as access our secure eBanking tools to pay bills, make deposits, transfer funds, and manage your finances virtually.

If you have not already enrolled in Online Banking, we provide a simple online enrollment process that takes only a few moments.

Enroll in Online Banking now

As always, our Customer Care Team is also available to assist you at 518.730.3000.


Assistance for Customers

Our Branch and Customer Care Teams are skilled and ready to assist you, and we have empowered our staff to support your specific needs. Should you have questions regarding your account, online resources, or are experiencing a financial difficulty, contact a Branch or our Customer Care Team at 518.730.3000 for assistance.

Mortgage Customers

If you are experiencing financial difficulties as a result of COVID-19 that are preventing you from making a mortgage payment, please contact a Branch or our Customer Care Team at 518.730.3000 to discuss your eligibility for a forbearance of your mortgage payments for up to 90 days. Pioneer is implementing this measure to alleviate the adverse impact of the coronavirus on consumers that can demonstrate financial hardship, based upon one of the following:

  • Unemployment or a reduction in hours that is due to COVID-19;
  • Inability to work due to caring for your children who are home due to mandated school closure.

If you meet any one of the criteria listed above or have questions about your eligibility, please contact Customer Care at 518.730.3000 or email for an application, which will outline guidance on how to apply, time frame, and what documentation may be necessary to process your application.

Business Customers

Our team is here to assist you should you need additional information. Please reach out to your Pioneer Relationship Manager, a Branch representative, or give our Customer Care Team a call at 518.730.3000 to be directed to our business banking team.

Insurance Customers

A recent Executive Order issued by Governor Cuomo, together with recent amendments to the insurance and banking regulations issued by the New York State Department of Financial Services, extend grace periods and give you other rights under certain property/casualty insurance policies, and life insurance policies or annuity contracts, if you can demonstrate financial hardship as a result of the novel coronavirus pandemic.


Stay Vigilant

Please know that Pioneer will never request your confidential information through email or social media. Contact us to verify any email or social media requests or activity where your confidential information is being requested. Never send any account information in a private message through social media, even to us.

Pioneer Gives Back

Pioneer Gives Back

The Pioneer Bank Foundation is committed to "helping kids be kids" by giving to local charitable organizations in our communities that focus on the health and welfare of children.

Learn More

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